Shipping Policy

Last Updated: June 2026

Welcome to MulhamMarket. We are committed to providing reliable and efficient shipping services to our customers worldwide. Please review our Shipping Policy carefully before placing an order.

1. Shipping Destinations

MulhamMarket ships to customers in most countries around the world. If shipping is unavailable to your location, you will be notified during the checkout process.

2. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed or shipped on weekends or public holidays.

• Processing times may be extended during peak seasons, promotional events, or due to high order volumes.

3. Estimated Shipping Times

Delivery times vary depending on the destination and shipping carrier:

Region	Estimated Delivery Time
Domestic Shipping	3–7 Business Days
GCC Countries	5–12 Business Days
Other Middle Eastern Countries	7–15 Business Days
Europe & North America	7–20 Business Days
Rest of the World	10–25 Business Days

Please note that delivery times are estimates and may be affected by customs clearance procedures, carrier delays, weather conditions, or other unforeseen circumstances.

4. Shipping Costs

Shipping fees are calculated at checkout based on the destination, package weight, and selected shipping method.

From time to time, MulhamMarket may offer free shipping promotions on eligible orders.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and tracking information.

Customers can track their shipments using the tracking link provided in the confirmation email.

6. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the sole responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

7. Delayed Shipments

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

• Customs inspections and clearance procedures

• Severe weather conditions

• Carrier service disruptions

• High shipping volumes during holidays and promotional periods

• Other circumstances beyond our control

MulhamMarket is not liable for delays caused by third-party shipping carriers or customs authorities.

8. Order Cancellation

Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.

Once an order has been shipped, it can no longer be canceled. Customers may request a return in accordance with our Return Policy after receiving the order.

9. Returns and Refunds

Customers may request a return within 14 days of receiving their order, subject to the following conditions:

• The item must be unused, unworn, and in its original condition.

• All original packaging, labels, and accessories must be included.

• Customized, personalized, or hygiene-related products may not be eligible for return unless defective.

After the returned item is received and inspected, approved refunds will be processed to the original payment method within 5–10 business days.

10. Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our customer support team within 7 days of the expected delivery date.

Please provide:

• Your order number

• A description of the issue

• Photos of any damaged items or packaging (if applicable)

We will investigate the matter and work toward an appropriate resolution.

11. Contact Information

If you have any questions regarding shipping, tracking, returns, or refunds, please contact our customer support team through the contact page on our website.

Thank you for shopping with MulhamMarket.